Shipping Policy

Order Processing

All BRIEAF orders are processed and prepared during regular business days.

Order processing time is separate from shipping transit time and may vary depending on:

  • Product availability.

  • Order verification requirements.

  • Payment confirmation.

  • Seasonal order volume.

  • Public holidays.

  • Warehouse capacity.

  • Other operational circumstances that may affect fulfillment.

Once your order has been prepared and handed over to the shipping carrier, delivery will be subject to the carrier's transportation schedule.

Shipping Methods, Costs, and Delivery Estimates

Available shipping methods, applicable shipping charges, and estimated delivery times will be displayed during checkout where available for your selected delivery address.

Shipping options may vary based on:

  • Your delivery destination.

  • Product type.

  • Package size or weight.

  • Warehouse location.

  • Carrier availability.

Any delivery date or shipping timeline shown during checkout, in order confirmations, or in tracking information is an estimate only unless expressly stated otherwise.

BRIEAF does not guarantee an exact delivery date where circumstances are outside our reasonable control.

Tracking Information

Once your order has been shipped and tracking information becomes available, BRIEAF will send a shipping confirmation email containing your tracking number and available carrier information.

Please note that tracking information may not update immediately after a shipping label has been created.

Depending on the carrier, tracking updates may only appear after the package:

  • Is collected from the warehouse.

  • Reaches a sorting facility.

  • Passes a major transit checkpoint.

  • Arrives at a local delivery facility.

  • Is placed out for delivery.

Temporary gaps in tracking information do not necessarily mean that your shipment has stopped moving.

Delivery Delays

Delivery delays may occasionally occur due to circumstances including:

  • Carrier scheduling changes.

  • High seasonal shipping volumes.

  • Customs inspections or clearance procedures.

  • Severe weather.

  • Transportation interruptions.

  • Public holidays.

  • Remote delivery locations.

  • Local delivery restrictions.

  • Other circumstances beyond BRIEAF's reasonable control.

We will provide available shipping information whenever reasonably possible.

However, once a package has been transferred to a third-party carrier, BRIEAF cannot guarantee the carrier's exact delivery speed or final delivery date.

Customer Delivery Information Responsibility

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully review your:

  • Recipient name.

  • Street address.

  • Apartment or unit number.

  • City.

  • State or province.

  • Postal or ZIP code.

  • Country.

  • Telephone number.

If you notice an error after placing your order, please contact BRIEAF customer support as soon as possible.

We will make reasonable efforts to update the information where possible, but address changes cannot be guaranteed once an order has entered processing, packing, fulfillment, or shipment.

If a package is returned, delayed, misdelivered, or requires reshipment because of incomplete or incorrect information supplied by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

BRIEAF may offer shipping to selected international destinations.

For international orders, the recipient may be responsible for applicable:

  • Customs duties.

  • Import taxes.

  • Brokerage charges.

  • Customs clearance fees.

  • Local administrative charges.

  • Other government-imposed fees.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or standard shipping fee.

Such fees are determined by local customs authorities, governments, carriers, or other third parties and are outside BRIEAF's control.

Customers are responsible for complying with applicable import requirements in their destination country.

Lost, Stolen, or Marked-Delivered Packages

If your shipment appears significantly delayed or potentially lost in transit, please contact BRIEAF customer support so that we can review the available tracking information and, where appropriate, request additional information from the carrier.

If tracking indicates that your package has been delivered but you cannot locate it, please first check:

  • Your mailbox or designated delivery area.

  • Building reception or front desk.

  • Mailrooms or parcel lockers.

  • Household members.

  • Nearby entrances or safe-drop locations.

  • Neighbors where appropriate.

  • The local delivery carrier.

If the package still cannot be located, please contact us with your order number and tracking information.

Claims involving lost, stolen, delayed, or incorrectly marked-delivered packages will be reviewed based on the circumstances of the shipment, available tracking records, proof of delivery, and carrier investigation results.

Any remedies will be provided in accordance with applicable law and BRIEAF policies.